How to find your username

Here's what you need to do to recover your username.

When you signed up for My Account, you had to create a username. If you have forgotten your username, click on the link on the My Account sign in page.

You will be asked to enter some personal information to confirm your identity. This information will include your:

  • Person ID number
  • Surname (last name)
  • Date of birth
  • Last three digits of your social insurance number

Once you have entered this information, we will send you an email. This email will include a link to My Account. Click on the link to sign in to My Account.