Connecting with us

We encourage you to use the many online services available on this website and through My Account.


My Account

My Account is key to staying connected with your pension. It’s available to active, inactive and retired members, and gives you secure 24-hour online access to your personal pension information. Message Centre in My Account is a secure channel for sending and receiving personal messages and attachments online. It’s a convenient, safe way of keeping all your online pension interactions in one place.

My Account is limited or unavailable for some members. If you’re having trouble accessing My Account or need to submit documents on behalf of someone else, please contact us by phone.

In My Account, you can:

  • Securely contact the plan using Message Centre
  • Upload your personal forms and documents
  • Update your personal information
  • Opt in to go paper-free

As an active member, you can:

  • Estimate your pension
  • Estimate the cost of buying back a leave
  • Apply for your pension

As a retired member, you can:

  • See your payments and deductions
  • Download your tax slip and annual statement
  • Update your banking information

Please note that Message Centre is only intended for use by eligible plan members.

Paper documents

To minimize service impacts and ensure the safety of our staff, we’re not accepting paper submissions. Please submit your personal documents and forms using My Account Message Centre.

Any mail already in the mail stream has been received and processed.

Online courses and webinars

To support physical distancing, all in-person appointments and workshops have been cancelled. In place of workshops, online courses and webinars are available to help answer your pension questions. Webinars are currently being scheduled month-to-month; additional dates and times are being added as they become available. Webinars are hosted using Zoom (a video webinar tool).

Please continue to check back for upcoming webinar dates.