Retirement health and dental coverage

While the situation is quickly evolving, it’s important to maintain coverage for unexpected emergency situations.

Who do I contact if I have questions about my health and dental coverage?

If you have questions about claims, visit the Pacific Blue Cross website or contact them by phone: Lower Mainland: 604 419-2000 or toll-free in Canada: 1-877-722-2583. Pacific Blue Cross also provides general information about COVID-19 and group benefits through their online COVID-19 Resource Centre.

I’ve had limited access to extended health and dental services during the pandemic. Do I still need to pay for coverage?

Yes, you need to continue paying your premium to be covered.

I heard Pacific Blue Cross is reducing premiums. How do I get my money back?

To reflect changes in the availability of services, Pacific Blue Cross has announced they will be temporarily applying a 75 per cent reduction on dental premiums. In addition, the board has approved an eight per cent reduction on extended health care premiums for three months. The reduced premiums will be applied to your July, August and September pension payments.

You don’t need to do anything to have the reductions applied to your payments.

If you’re paying Pacific Blue Cross directly through pre-authorized debit, the premium payments from your bank account will be reduced for August, September and October.

What if I want to cancel my coverage?

At the moment, current enrolment rules apply:

  • If you’re enrolled in either of the dental plans, you need to remain a member of the plan for a minimum of 12 months.
  • If you cancel and later decide to re-enrol, you’ll need proof of continuous coverage in another plan.

External link to Pacific Blue Cross

Pacific Blue Cross COVID-19 Resource Centre