Retirement health and dental coverage

While the situation is quickly evolving, it’s important to maintain coverage for unexpected emergency situations.

Who do I contact if I have questions about my health and dental coverage?

If you have questions about claims, visit the Pacific Blue Cross website or contact them by phone: Lower Mainland: 604 419-2000 or toll-free in Canada: 1-877-722-2583. Pacific Blue Cross also provides general information about COVID-19 and group benefits through their online COVID-19 Resource Centre.

I’ve had limited access to extended health and dental services during the pandemic. Do I still need to pay for coverage?

Yes, you need to continue paying your premium to be covered.

Why did my premiums go up in October 2020?

Pacific Blue Cross reduced premiums in July, August and September 2020 because retired members were unable to access certain services due to the COVID-19 pandemic.

As dental and extended health care services have now returned, premiums also returned to their usual amount in October 2020.

What if I want to cancel my coverage?

At the moment, current enrolment rules apply:

  • If you’re enrolled in either of the dental plans, you need to remain a member of the plan for a minimum of 12 months.
  • If you cancel and later decide to re-enrol, you’ll need proof of continuous coverage in another plan.

External link to Pacific Blue Cross

Pacific Blue Cross COVID-19 Resource Centre