How to address a concern or appeal a decision
Find out the steps you can take if you have a concern about how the plan rules were applied.
Contacting the plan
Have a question or concern?
Contact the Municipal Pension Plan if you have a question or concern about the service you received or a decision that affects you.
Online: Sign in to My Account and click the envelope for Message Centre
Municipal Pension Plan
PO Box 9460
Victoria BC V8W 9V8
What happens when you contact the plan
Pension Corporation will review the information you send, as well as any relevant background information on file, and respond with answers to your questions or information about the concern you raised. As the administrative agent of the Municipal Pension Plan, the corporation’s priority is to ensure the plan rules are applied correctly and consistently for all members.
If you aren't satisfied with the response
If you aren’t satisfied with the corporation’s response, you can request an administrative review by the corporation’s director of pension operations.
You must request an administrative review and receive a response from the director of pension operations before you can file an appeal. This action can often resolve concerns and avoid an appeal.
Any person or organization directly affected by a decision made by the corporation in applying the plan rules can start this process.